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Official Legal Document

Privacy Policy

Last Updated: January 2026

1. Introduction & Scope

This Privacy Policy explains how SLOTS ("SlotsReserved," "we," "us," or "our") collects, uses, discloses, and protects personal information across our platform, which includes:

  • The SLOTS Customer Mobile Application ("Customer App")
  • The SLOTS Vendor/Partner Mobile Application ("Vendor App")
  • The website accessible at slotsreserved.com and related online services (collectively, the "Platform")

Please note: Payment processing on the Platform is facilitated through the Razorpay merchant facility of Banga Corporation.

By accessing or using our applications or website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

A. Information Collected in the Customer App

  • Profile & Contact Details: Full name, mobile phone number, email address, and profile photo (if provided).
  • Service & Booking Data: Details of requested services, preferred appointment dates and times, service notes or instructions, and booking transaction history.
  • Location Information: Physical delivery or service address entered by the customer, and device geolocation data (collected with your device-level permission) to show nearby service providers and facilitate on-site service delivery.
  • Feedback & Support: Ratings, reviews, and communications submitted to our support team.

B. Information Collected in the Vendor App

  • Provider & Business Identity: Individual or business name, contact phone number, email address, and business address or operational area.
  • Service Offerings & Availability: Catalog of services provided, pricing tiers, operating hours, and schedule availability.
  • Payout & Financial Details: Bank account details (account number, IFSC code) or UPI ID necessary for settlement and disbursement of earnings.
  • Verification & Compliance Data: Government-issued identification documents, business permits, or certifications where required to verify provider legitimacy and maintain platform quality.

C. Information Collected Automatically Across Apps & Website

  • Device & Technical Data: Device model, operating system version, unique device identifiers, IP address, and mobile network carrier.
  • App Usage & Telemetry: Log data, feature interactions, diagnostic crash reports, and system performance metrics.

3. How We Use Your Information

We use collected data strictly for operational, fulfillment, and safety purposes, including:

  • Facilitating, matching, and scheduling service appointments between Customers and independent Vendors.
  • Enabling direct communication between Customers and assigned Vendors regarding active bookings.
  • Facilitating secure customer payment processing and vendor earnings disbursements.
  • Delivering essential transactional notifications, including one-time passwords (OTP) for authentication, appointment confirmations, rescheduling alerts, and payment receipts.
  • Verifying vendor credentials, preventing fraud, and protecting the security and integrity of our users and platform.
  • Complying with applicable accounting, tax, legal, and regulatory requirements.

4. Payment Processing

Online payments on the Platform are processed through licensed third-party payment gateway providers (including Razorpay). Payment processing on the Platform is facilitated through the Razorpay merchant facility of Banga Corporation.

Payment information (including credit/debit card numbers, UPI credentials, and net banking information) is encrypted and processed directly by the payment gateway in compliance with Payment Card Industry Data Security Standards (PCI-DSS). SLOTS does not collect or store full credit/debit card numbers or CVV codes on its servers.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share information only under the following limited circumstances:

  • Between Customers and Vendors: Once a booking is initiated, relevant information is shared between the parties to fulfill the service (e.g., customer name, phone number, and service address shared with the assigned vendor; vendor business name and contact shared with the customer).
  • Third-Party Service Providers: We engage reputable infrastructure and service providers to support our operations, including payment processing (Razorpay), cloud hosting, map/location services, transactional SMS delivery, and push notification services. These providers are bound by strict confidentiality and data protection obligations.
  • Legal Requirements: We may disclose information if required to do so by applicable law, court order, or governmental regulation, or to protect the rights, property, and safety of SLOTS, our users, or the public.

6. Communications and Notifications

The Platform sends transactional communications required for service operation via push notifications, SMS, and email. These include OTP login verification, appointment updates, arrival notices, and invoices.

You can manage push notification preferences in your mobile device settings at any time; however, critical operational notifications relating to active bookings cannot be turned off while using the service.

7. Account Deletion and Data Retention

We believe in user control over personal data:

  • How to Request Account Deletion: Both Customers and Vendors may request deletion of their account and associated personal data by emailing slots.services@gmail.com from their registered email address or specifying their registered phone number, or by visiting our Account Deletion Request page. Where supported in the mobile applications, in-app deletion request options may also be accessed in account settings.
  • Data Deletion & Anonymization: Upon verification of your deletion request, your account access will be terminated, and your personal profile information will be removed or irreversibly anonymized from active operational databases.
  • Data Retention Exceptions: In accordance with statutory legal, tax, accounting, and anti-fraud regulations, certain transactional records (such as completed booking transaction history, payout ledgers, and dispute logs) will be retained for the minimum period required by applicable laws before secure purging.

8. Data Security

We employ administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, destruction, loss, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed 100% secure.

9. Children's Privacy

Our applications and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately for prompt deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect platform enhancements or legal requirements. Material updates will be indicated by revising the "Last Updated" date at the top of this policy and, where appropriate, through in-app notices.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

SLOTS Support & Privacy
Email: slots.services@gmail.com
Payment Processing Facility: Banga Corporation (Razorpay)