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Official Legal Document

Terms and Conditions

Last Updated: January 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and SLOTS ("SlotsReserved," "we," "us," or "our") governing your access to and use of our website (slotsreserved.com), the SLOTS Customer mobile application, and the SLOTS Vendor/Partner mobile application (collectively, the "Platform").

Please note: Payment processing on the Platform is facilitated through the Razorpay merchant facility of Banga Corporation.

By downloading, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Eligibility

You must be at least 18 years of age and capable of entering into legally binding contracts to create an account or use our services. By using the Platform, you represent and warrant that you satisfy these eligibility criteria.

3. Description of the Platform

SLOTS provides an online marketplace platform that enables customers ("Customers") to discover, schedule, and book services offered by independent local service providers ("Vendors").

Independent Contractor Status: SLOTS is a technology platform facilitator and is not a service provider, employer, or joint venturer of Vendors. Vendors are independent third-party contractors who determine their own prices, schedules, and methods of service delivery. SLOTS does not control, employ, or manage the physical execution of services performed by Vendors.

4. Customer Accounts & Bookings

  • Account Responsibility: Customers must provide accurate, current, and complete registration information and maintain the confidentiality of login credentials.
  • Bookings & Confirmations: Service bookings are confirmed subject to Vendor availability. Upon confirmation, the Customer agrees to be available at the designated service location during the scheduled appointment window.
  • Payments: Customers agree to pay the stated service fees through the integrated payment gateway (processed via Razorpay, facilitated temporarily under Banga Corporation merchant facilities).
  • Cancellations & Refunds: Booking cancellations and refunds are subject to our Refund & Cancellation Policy displayed prior to checkout.

5. Vendor Terms & Responsibilities

  • Professional Standards: Vendors agree to deliver services safely, professionally, and in accordance with industry standards and applicable local laws and regulations.
  • Accurate Information: Vendors must maintain accurate descriptions, availability calendars, and pricing for their services.
  • Payouts: Vendor earnings are remitted according to the platform settlement schedule, net of applicable platform commissions or service fees.

6. User Conduct & Prohibited Activities

You agree not to:

  • Use the Platform for any unlawful, fraudulent, or harmful purpose.
  • Impersonate any person or entity or misrepresent your affiliation.
  • Interfere with, disrupt, or compromise the security or operation of the Platform.
  • Harass, abuse, or threaten Customers, Vendors, or SLOTS staff.
  • Circumvent or attempt to circumvent the Platform's booking or payment systems.

7. Account Termination and Deletion

We reserve the right to suspend or terminate your account and access to the Platform at our sole discretion, without prior notice, for conduct that violates these Terms or harms other users or the Platform.

Users may request deletion of their account at any time by contacting slots.services@gmail.com or following the instructions on our Account Deletion page in accordance with our Privacy Policy.

8. Disclaimers & Limitation of Liability

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law, SLOTS disclaims all warranties regarding the quality, suitability, safety, or legality of services provided by independent Vendors.

In no event shall SLOTS, its affiliates, directors, or representatives be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform or services performed by Vendors.

9. Indemnification

You agree to defend, indemnify, and hold harmless SLOTS, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Platform or breach of these Terms.

10. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or relating to these Terms or the Platform shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration or courts of competent jurisdiction.

11. Modifications to Terms

We reserve the right to revise or update these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

12. Contact Information

For questions or notices regarding these Terms, please contact us:

SLOTS Legal & Support
Email: slots.services@gmail.com
Payment Processing Facility: Banga Corporation (Razorpay)